Client Terms and Conditions

CSM Corporate Hospitality is a division of CSM Sport and Entertainment LLP 


CSM Sport and Entertainment LLP (“CSM”) operates as a group of individual businesses transacting separate lines of business. The particular group business through which CSM acts as a party to the agreement is identified as CSM Corporate Hospitality. The rights and obligations of CSM as a party to the agreement, and its liability to the Booking Client do not extend beyond CSM Corporate Hospitality, except to the extent any other group business is explicitly and separately identified in the agreement as having rights and obligations in relation to the Booking Client.

1. The Contract

A contract shall be deemed to be made under the Terms and Conditions set out herein between (CSM Corporate Hospitality) and (The Booking Client) when The Booking Client has confirmed requirements in writing on the Confirmation Booking Form. Both The Booking Client and those on whose behalf it is booking shall act in compliance with, and be legally bound by, these Terms and Conditions at all times and The Booking Client shall bring these terms promptly to the attention of any such third party for this purpose.

2. Deposit, Full Balance, Cancellations

a) A non-refundable deposit of 50% of the overall cost of the booking, together with 100% of any VAT, must be paid within seven days of the issue of the invoice by CSM Corporate Hospitality and the balance must be paid two calendar months before the date of the event. If these time limits are not adhered to CSM Corporate Hospitality, at its sole discretion, reserves the right to cancel and reallocate all bookings.

b) All cancellations are subject to 2c and must be made in writing. They will only be effective from the date the written cancellation is received in the office of CSM Corporate Hospitality.

c) If a booking is cancelled by The Booking Client at any time after CSM Corporate Hospitality has accepted the booking, The Booking Client must pay a charge to compensate CSM Corporate Hospitality for the expenses and losses, which will be incurred as a result of the cancellation. The following scale of cancellation charges will apply:-

Time before event Cancellation charge as a percentage of total package cost (excluding VAT)
More than 4 months 50%
Between 2 and 4 months 50%
Between 1 and 2 months 75%
Under 1 month 100%

d) If the event is cancelled for any reason, including national emergency, outbreak of war, prohibitive governmental regulations, strikes or inclement weather conditions or any other cause beyond the reasonable control of CSM Corporate Hospitality, no refunds will be made.

3. Credit Cards

All major credit cards are accepted, though a service charge will be applied in the following terms: Visa – 2%, Mastercard – 2%, American Express – 3%.

4. Limitation of Liability

a)  CSM Corporate Hospitality shall not be liable for any loss, death, injury or damage howsoever caused to any person or property, except where such loss, death, injury or damage is a result of the negligent acts or omissions of CSM Corporate Hospitality.

b) Any claim to which legal liability is established shall not include damages for indirect or consequential loss.

c)  CSM Corporate Hospitality’s total liability to the Booking Client shall not exceed the total payment made by the Booking Client up to the point at which the liability was incurred.

d) The Booking Client acknowledges that it is responsible for any guests of the Booking Client (“Guests”) and CSM Corporate Hospitality shall not assume any liability for any loss, injury (including death) or damage (i) caused by the Guests or (ii) to the Guests or their property unless the same arises as a result of CSM Corporate Hospitality’s negligence.

5. The Advertised Packages

a)  CSM Corporate Hospitality will use all reasonable endeavours to adhere to the advertised package, though any component part of the package including, but not limited to, timings, dates, prices and arrangements may be altered, omitted or amended by CSM Corporate Hospitality at its total discretion, and at any time.

 b) Should CSM Corporate Hospitality materially alter, omit or amend the advertised package pursuant to Clause 5a) of these Terms and Conditions The Booking Client shall be entitled to cancel the booking. In such circumstances, The Booking Client shall accept a refund of the moneys paid to CSM Corporate Hospitality as full and final settlement of the cancelled booking.

c) When an amendment or change entails the payment to CSM Corporate Hospitality by The Booking Client of a sum greater than that originally shown in the advertised package the difference must be paid to CSM Corporate Hospitality before the tickets are issued to The Booking Client.

 6. Extras

a) All accounts for service and goods, which are not covered by an inclusive package price will become due for payment within seven days of receipt of the invoice.

b) Unless otherwise specified in writing by CSM Corporate Hospitality, the Booking Client shall be responsible for any costs and expenses it incurs under or in connection with its contract with CSM Corporate Hospitality (including but not limited to travel and accommodation costs).

7. Availability

All packages offered are subject to availability. All prices exclude VAT.

8. Entire Agreement

These Terms and Conditions set out the entire agreement between CSM Corporate Hospitality and The Booking Client. They supersede any prior proposal, assurance, agreement, understanding or arrangement, whether oral or written, between CSM Corporate Hospitality and The Booking Client in relation to the specific bookings to which they apply. The Booking Client does not rely on any statement assurance or understanding, which is not set out herein.

9. Waiver and Severability

Should any part of these Terms and Conditions for any reason prove ineffective or unenforceable the validity of the remaining Terms and Conditions shall not be affected and shall be enforceable. No delay or omission on the part of CSM Corporate Hospitality in exercising any right, power or remedy provided by law in compliance with these Terms and Conditions shall impair such right, power or remedy, or operate as a waiver thereof.

10. Headings

The headings in these Terms and Conditions are inserted only for convenience and shall not affect their construction.

11. Warranties

a) The Booking Client warrants and undertakes to CSM Corporate Hospitality that:
i. it has full power and authority to enter into the contract with CSM Corporate Hospitality;
ii. it shall comply (and shall procure the compliance of its Guests and employees) with the venue and event operator’s rules and regulations (available on request) and it shall ensure the proper conduct of its Guests and employees at the event;
iii. it shall purchase the package for use by itself and its Guests and shall not resell, exchange or transfer the package to any third party without the prior written agreement of CSM Corporate Hospitality;
iv. it shall not use the package or any part of it in connection with any competition, prize, marketing or promotional activity without the prior written agreement of CSM Corporate Hospitality;
v. in carrying on its business, it abides by all relevant and applicable laws and regulations, including but not limited to:

  • the Bribery Act 2010 and all other applicable laws, regulations, codes and sanctions relating to anti-bribery and anti-corruption;
  • the Modern Slavery Act 2015 and all other applicable laws, regulations, codes and sanctions relating to anti-slavery and human trafficking;   
  • any trade, export controls, economic or financial sanctions laws, regulations, embargoes or restrictive measures administered, enacted or enforced by the Security Council of the United Nations; the European Union; the United Kingdom (including the Department for Business, Innovation and Skills and Her Majesty's Treasury) and/or by the authorities of the state(s) in which the party is registered, established or in which it otherwise conducts activities,and neither the Booking Client, nor any controlled or controlling person nor official of the Booking Client, is subject to any sanctions, or will receive any significant benefit in money or otherwise from the work being done by CSM Corporate Hospitality;

vi. it shall not engage in any conduct with are likely to adversely affect its or CSM Corporate Hospitality’s good name, reputation, or public image; and
vii. it has in place systems for preventing, auditing and investigating fraudulent, corrupt or illegal activities, security breaches or similar situations and is not aware of any such situation currently existing.
b) Breach of any of the warranties in this clause shall entitle CSM Corporate Hospitality to terminate its contract with the Booking Client by written notice with immediate effect.

12. Jurisdiction

These Terms and Conditions will be governed by and interpreted in accordance with the laws of England and both CSM Corporate Hospitality and The Booking Client shall irrevocably submit to the jurisdiction of the English courts.